However, the daunting task of curating and publishing content from social media feeds is not easy. The Cell Journalist integrations with Twitter and Facebook help to combat the task of curating content by pulling images and videos into our customer’s user generated content platforms. Whether it be through their Facebook timeline, a twitter hashtag, or posts to Twitter from Twitpic and Instagram, content will flow into our customer’s hands saving them time.

Not only are these social feeds valuable when it comes to reporting breaking news and weather events, but we’ve seen that customers can benefit from using these integrations to promote submissions when breaking news and weather isn’t happening. For example, our friends at KnoxNews.com are using the Twitter Integration feature this week to curate photos from the Bonnaroo Music Festival in Manchester, Tennessee, via their Twitter account @bonnaroonews.

Once content has been curated the publishing begins. Content from social feeds can be published to galleries, slideshow players, and widgets for showcasing purposes online. Through weather integrations with vendors like WSI Max and AP ENPS, and our own screen casting technology we are able to provide newsroom staff members and meteorologists direct access to user generated content for display on air. A seamless workflow process is important to our customers and because of the social feeds integrations we are able to give them just that.

Our clients are always asking us what other clients are doing with the Cell Journalist platform and since their success is pretty important to us we decided to build an online success community. Now, CJ clients can interact with several outlets to become better platform performers or what we, Cell Journalist, like to call “UGC Masters.”

Last month we rolled out a new page on the Cell Journalist Support site called Client Success. It’s an addition to our Knowledge Base section which holds articles written by CJ staff members on the ends and outs of each feature we provide. In the Client Success section users can find case study reports, spotlight tips, training guides and tutorials, learning series webinars, and more.

Along with the Client Success section we have also introduced quarterly educational webinars. The learning series webinars provide best practices from across our 225+ clients, ideas that can be implemented quickly and effectively. Our latest online learning series hosted by Cell Journalist CEO, Parker Polidor, outlined product tools, best practices and tips for battling the severe weather season that so many of our clients are faced with April – July.

Clients can also communicate and connect with other platforms by joining the Cell Journalist Success group on LinkedIn. By sharing tips, starting discussion topics, and giving platform suggestions, this online user community will allow clients to find out what other platforms are doing and how they can get the most out of their ugc site.   

As part of our team, you’ll work directly with our clients and partners to help make our product more successful. You’ll be creating personal and memorable experiences for our clients. Internally, you’ll work with our development team to make sure our product is client-worthy and meets those changing needs.

As an ideal candidate, you have the following skills:

* You have the ability to make basic modifications to a website’s design using CSS
* You understand the basic elements of HTML and how they are used
* You have a technical understanding of how email works
* You know what DNS is and it doesn’t scare you
* You know what an API is and can talk about them at parties
* You can troubleshoot a moderately complex workflow
* You have excellent communication skills
* You are comfortable talking to customers and can explain technical things to non-technical people

Some of the things you will accomplish with these skills are:

* Setting up new customers and skinning the Cell Journalist product with the customer theme
* Ensuring that new customer sites have the correct Email and DNS configuration
* Walk customers through setup and configuration requirements
* Assist our partners with API integration issues and questions
* Provide exceptional phone/email support for client inquiries
* Monitor application performance and escalate issues if required
* Test new Cell Journalist features and submit bug reports to IT

The right candidate will be passionate about creating amazing customer experiences We’re looking for strong team players who are confident learning new things and love collaboration. We love our customers, so it’s important that you’re a strong communicator on the phone and via email.

About Cell Journalist:
Cell Journalist provides a web-based tool to local media outlets to aid in the submission, management, and distribution of user generated content. We’re a small team providing great software that is used by over 230 television stations daily and seen by millions of people across the United States on-air and online every day.

Email your resume to  jobs@celljournalistinc.com

Even though most of our time was spent away from the show floor, we were able to find time on Wednesday afternoon to visit our partners. I was very impressed with our Vizrt integration. Being able to see it live on the touchscreen brought it to life, their team is busy working on the second phase of integration and we should be able to announce more exciting updates in the next few months. The WSI/WXC team had a beautiful set up on the floor and was showcasing the integration into both TruVu Max and Weather Fusion.  We are seeing some powerful success stories begin to emerge about the integration of UGC and weather data.

Cell Journalist has been preaching the value of open architecture for several years and other vendors are starting the echo our sentiments.  Vendors need to make their systems open so that data can more easily flow between all of the various components in the newsroom.  We are rapidly moving to a world where customers demand systems that are open.  Open architecture  means that we break down silos, increase value and most importantly solve the most pressing challenges of our mutual customers.

We look forward to NAB 2014!

“We are excited to be launching the latest version of the Cell Journalist UGC platform with the 17 Media General Stations,” said Parker Polidor, Cell Journalist CEO. “These stations will be able to leverage our newest features such as twitter import, deep World Now CMS integration, and live display capabilities to help them win the big story both online and on air.”

Welcome aboard!

“Finding ways to engage your news audience on a daily basis is crucial for when the big story hits,” said Katherine Johnson, Cell Journalist Client Services Consultant . “Viewers that are engaged continuously will be more likely to participate when they see breaking news and weather.” Again, the idea is that the station who engages their audience around user generated content when the big event isn’t happening will win the big event when it does. Below are two examples from Cell Journalist clients who incorporate continual UGC call to actions.

At KTNV in Las Vegas, Nevada, on air highlights of viewer submitted content are part of their daily segments. These segments give recognition to your audience, reinforce the station’s email address, and create direct call to actions.

WTVT, in Tampa Bay, Florida is showcasing viewers First Birthday photos.  Viewers who submit their child’s First Birthday photo have a chance to be featured on air. Creating an ongoing promotion surrounding user generated content is a great way to generate interest in sites when breaking news or severe weather isn’t striking.

Even though the weekend storm is long gone here’s a recap of the data we were able to gather around photo and video submissions. To view photos from clients in the affected areas check out the Winter Storm Nemo Gallery.

]]> http://celljournalist.com/blog/nemo-ugc-recap/feed/ 0 http://celljournalist.com/blog/cj-learning-series-platform-redesign-showcase/ http://celljournalist.com/blog/cj-learning-series-platform-redesign-showcase/#comments Fri, 01 Feb 2013 20:31:29 +0000 katherine http://celljournalist.com/?p=1645 Rounding out January was the first CJ Learning Series webinar! The webinar centered on the new platform redesign and management portal. With three packed sessions, clients were able to get a sneak peak on the latest platform updates and features. The CJ Learning Series will take place at the end of each business quarter. Most topics will center around product features and ways for clients to harness the full capability of their user generated content platform.

What’s next? In March, we’ll dive deep into advertising opportunities. Broadcast sales departments don’t want to miss this! To stay up to date on the latest trends, product updates, and news contact info@celljournalist.com to subscribe to our mailing list.

Miss the Platform Redesign Showcase webinar? Check it out here.

Recently, we implemented the Twitter feature for three Raycom Corporate stations WFSA, WAFF, and WBRC located in Alabama. Together, they wanted to share and collect twitter images from their users for the 2013 BCS National Championship game in Miami, Florida. This was the first time a client had used the integration for collection and sharing purposes. By implementing the hash tag #BamaBCS all three stations were able to collect and share content among each other when a tweet was created that included the hash tag.

To quickly get content back to the station’s hub, reporters at the game also harnessed the integrations capabilities by submitting their content to Twitter.  This allowed station web administrators to pull the reporters content directly from Cell Journalist for display online and on-air. Mark Wilder, WSFA Digital Content Manager, said, “The ease of submission, and of course, ease of sharing among stations…” is the true value in the feature. Over the last couple weeks we kept this implementation in mind and setup specific hash tag integrations for other clients wanting to promote and gather fan photos, for example, KMGH #UnitedInOrange, WTTG #Redskins, and WAGA #falconsonFOX.

With this integration we are able to provide our clients with yet another way to engage their audience around photos. As the use of smartphones and social media uploads continue to grow, social media images are becoming ever more essential to news reporting. Our team is now working on aggregating content from Facebook; stay tuned for exciting developments on this front.